Ryanair recently announced that, starting November 12, it would no longer accept printed boarding passes and that passengers should exclusively use digital boarding passes. DECO considers the imposition "abusive" and is requesting intervention from the National Civil Aviation Authority (ANAC) and the Public Prosecutor's Office, according to a report by Publituris.

"Despite no technical or regulatory justification determining this, starting next week, the low-cost carrier is imposing the use of digital boarding passes and forcing passengers who wish to travel with the carrier to download its app," DECO says in a press release.

DECO views "with concern" yet another measure by the company that "discriminates against and complicates the lives of passengers who do not have smartphones or are simply less familiar with digital tools". DECO further emphasises that, “after introducing significant fees for airport check-in, the airline's new manoeuvre again penalises consumers with fewer digital skills and may lead to new queues at airports.”

Considering the company's imposition of requiring passengers to download an app and preventing them from travelling freely with physical documents to be “unjustified,” DECO requested the intervention of ANAC (National Civil Aviation Agency) and the Public Prosecutor's Office to “proceed with legal action to prohibit the airline from maintaining the clauses it considers abusive in the contracts, thus making the airline's imposition unfeasible.”